Introduction

Your privacy is of utmost importance and priority to us and establishment of trust will ensure the continued growth of the Internet. Transparency in collecting and processing your data is our commitment to you and we hereby encourage you to read this Privacy Policy carefully so that you will be aware of what rights you might be entitled to as a consumer of our Services or user of this website.

This Privacy Policy governs the online information collection practices, processing of information, using and disclosing of your personally identifiable information along with protecting the privacy and security of the information that we gather while you are using or browsing our website www.severnahealth.com/ (hereinafter referred to as the “Site” or “website”) owned, operated and provided by Welgo, LLC, (DBA Severna Health) (hereinafter referred to as the or “LLC” or “Welgo, LLC” or “Welgo” or “we” or “us”), a Limited Liability Company incorporated in the United States having its office at 419 4th Street Annapolis, MD 21403 (410) 384-4926 USA including any mobile application which may be published or launched by Welgo LLC (DBA Severna Health) in future and any other websites owned and maintained by Welgo LLC (DBA Severna Health).

Supplemental notices or policies, if any available on this website should be read together with this Privacy Policy.

This Privacy Policy does not apply to any information you may provide to us or that we may collect offline and/or through other means (for example, at a live event, via telephone, or through the mail).

By visiting, accessing and using the Site or our services, and/or by registering with us wherever required and/or in general or in specific manner providing us with your personally identifiable or other information, you agree and consent that your use or access or registration to our Site, and any dispute over privacy, is governed by this Privacy Policy. You hereby grant us with the right to collect, access, disclose or share your information as set forth in this Privacy Policy and in compliance with the laws and Acts including, but not limited to, The Health Insurance Portability and Accountability Act of 1996 (hereinafter referred to as “HIPAA”) and The Health Information Technology for Economic and Clinical Health Act (hereinafter referred to as “HITECH”) including all the amendments therein as may be applicable to Welgo LLC (DBA Severna Health).

Where, the user of the site is accessing or using the site or registering an account on behalf of an individual or entity other than the user, then it shall be deemed that the user represents as authorized by such individual or entity and thereby accepts this Privacy Policy on such individual’s or entity’s behalf.

How We Collect and Use Information

‘Personal Information’ is defined as such information or data that identifies an individual. Welgo LLC (DBA Severna Health) may collect the following categories of Personal Information:

• Information provided by you while accessing this site including personally identifiable information you provide if you require registration on our website e.g. name, email address, gender, year or date of birth, country or state name, zip code, etc.
• Protected Health Information (hereinafter referred to as “PHI”) which means individually identifiable health information of the user transmitted or maintained in electronic or any other form or medium by Welgo LLC (DBA Severna Health). Welgo LLC, (DBA Severna Health) in exceptional cases, may have an access to the PHI of the User or may use or disclose the PHI of the User in pursuance to the provision of services by Welgo LLC (DBA Severna Health) in the capacity as a Business Associate to other companies or organizations acting as a Covered Entity or as a Sub-contractor to any other Business Associate.
• Technical Information automatically collected about your computer and about your visits to this Site, such as internet protocol (“IP”) address, location, your device’s identification information, and the actions taken on any of our Sites (e.g., links that you click) as well as other sites that you may visit, demographics, your computers’ operating system, and browser type and information collected via cookies. Cookie related details are provided in the Cookie Policy.

Welgo LLC (DBA Severna Health) may collect, store and use your personally identifiable information or other personal information that you voluntarily supply to us online while using the Site for following purposes –

• Information collected about your computer’s connection to the Internet to improve the delivery of our web page to you, to measure traffic on the website, compiling aggregate statistics to measure the site usage, improve content and to ensure safety and security;
• To carry out analytics and market research and internal reporting to enable us to plan, develop and improve our Site and our services.
• to provide better usability, troubleshooting and site maintenance;
• to create and identify you as you register yourself with user ID;
• to contact and respond you on your questions, queries, requests or lodged complaints and providing you with other customer support;
• to provide access to your desirable services, materials, content and information;
• To allow you to participate in any event organized or promoted by us and/or our business partners.
• To know your interest in our services and to suggest you with the best identifiable service to you;
• To perform communication and maintain relationship with clients and leads;
• To conduct processing necessary to fulfill other contractual obligations for the individual;
• To communicate important notices to you, such as information about changes to this Privacy Policy, our Sites, and service updates.
• To inform you of our new services and events that we think you will find valuable by sending promotional messages via email, SMS, phone, post and/or other similar communications means or in the event, user has specifically requested to contact them with the suggestion of best suited service for them;
• Cookie is used to enhance your experience with the Site, identify how many unique users visit us, and track user trends and patterns.
• To prevent and detect unlawful behavior, and protect or enforce our legal rights, for example defending us in case of legal disputes.

Welgo, LLC (DBA Severna Health) may use the User’s PHI that is disclosed to the Welgo, LLC (DBA Severna Health) by any Covered Entity/Business Associate in pursueance of the Business Associate Agreement or Contract or other arrangement entered with the Covered Entity/Business Associate for the better provision of the services to the Covered Entity/Business Associate.

Sharing of your Personal Data

Welgo, LLC (DBA Severna Health) has not in the past, nor does it currently, under any circumstances sell your personal data to any third party. However, we may disclose your personal information to third parties in the following circumstances to perform the activities as listed above –

• We may disclose, share or transfer your personal information or PHI to our distinct group entities which may or may not be located in one of more countries outside of your country of residence or outside of the country in which you access this website, including subsidiaries, parent entities for legitimate business purposes.
• We may disclose or share your PHI or other personal information to our Business Associate situated in USA or outside the territory of USA or any country in which our Business Associate or our Consultants carry out their business operations. Our rights and responsibilities relating to the use and disclosure of PHI or other personal information is governed by the Business Associate Agreement or Contract or other arrangement entered into between us and our Business Associate or Consultants.
• We may transfer the personal information we collect about you to our business partners, vendors, associates, service providers, contractors that assists us in operating this Site in any way or in general that help us for business, wherever it may be necessary to provide services. In such cases, we rely on their corporate rules that are in place to protect your Personal Information.
• For the purposes of national security, law enforcement, or other issues of public importance, disclosure of your personal data may become necessary by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your/our country of residence.
• We may also disclose personal information if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
• In case of reorganization of business operations as may be required to Welgo, LLC (DBA Severna Health) at any point of time, whether by way of merger, demerger, amalgamation, buying new businesses or selling or merging existing businesses or any other form of business arrangements, we may disclose your personal data to other party involved. However, it is our practice to seek appropriate confidentiality protection for personal data disclosed in these types of transactions.

Consequences of not providing Personal Information

In case where the user or consumer chooses not to provide the information as may be necessary and mandatory as per this website or to process a request received from the user, we may not be able to provide the corresponding service to the user and in some cases the access to this website can be denied to the user.

Your rights

Welgo, LLC (DBA Severna Health) provides you to exercise the following rights with respect to your personal information that we process, subject to conditions and restrictions as set out in the applicable laws:

• Right to be informed – You are entitled a right to be informed about the clear and transparent information about our data processing activities.
• Right to access –In any case, you have a right to access your personal information available with us in a structured, machine-readable and commonly used format, to learn whether your personal information is processed by us and to request a copy of your personal information and its processing. This right is subject to the applicable laws and Business Associate Agreement or other arrangement we have with our Clients who may be Covered Entities or other Business Associates.
• Right of rectification – You have the right to have your information corrected, updated, deleted if that information is inaccurate or incomplete or to restrict Welgo, LLC (DBA Severna Health) from using and sharing of your personal information but this right may impact your access to some or all of our services. This right is subject to the applicable laws and Business Associate Agreement or other arrangement we have with our Clients who may be Covered Entities or other Business Associates.
• Right to withdraw consent – As a user of this website or a consumer of our services, you have provided consent to us for the collection, processing and transfer of your personal data and we hereby provide you with the right to withdraw your consent for that specific processing or transferring of your personal information but this right may impact your access to some or all of our services. This right is subject to the applicable laws and Business Associate Agreement or other arrangement we have with our Clients who may be Covered Entities or other Business Associates.
• Right to object – User also has the right to object to certain processing of personal information obtained by us but this right may impact your access to some or all of our services. This right is subject to the applicable laws and Business Associate Agreement or other arrangement we have with our Clients who may be Covered Entities or other Business Associates.
• Right to be forgotten – Where no legitimate or business reason exists for retaining or processing your personal information you may request us to forget your personal information. This includes personal data that may have been unlawfully processed and we shall take all reasonable steps to ensure erasure. This right is subject to the applicable laws and Business Associate Agreement or other arrangement we have with our Clients who may be Covered Entities or other Business Associates.
• Right to lodge complaint –You can also exercise your right to lodge a complaint with the competent data protection authority or Privacy Officer of Welgo, LLC (DBA Severna Health).

Please note that we may ask you to verify your identity before responding to such requests. You can exercise your rights by contacting us as per the contact details provided in this Privacy Notice.

Links to Third-party websites

During the course of your access to this website or provision of services to you, Welgo, LLC (DBA Severna Health) may provide links, to link to websites and services controlled by third parties independent of us.

Welgo, LLC (DBA Severna Health) does not make any representations or warranties with respect to such third-party websites, for the opinions of third parties expressed on or through our Site and we shall not be responsible for the privacy statements, practices, or the contents of such third-party websites.

We encourage you to read the privacy notices or policies of such websites before providing any personal information to them as owners and operators of such third-party websites might collect, use or transfer personal data under different terms and conditions than Welgo, LLC (DBA Severna Health).

How we store your Information

Your personal information as may be provided by you during the course of your access to this website or in relation to provision of our services will not be

retained for a period more than necessary to fulfill the purposes we collected it for and shall be retained –

(i) in order to comply with our business, legal and contractual obligations;

(ii) as long as we have a continued relationship with you;

(iii) as long as needed to provide services to you;

(iv) unless explicitly requested for deletion by you or as per applicable legal requirements at that point in time.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Data security and integrity

Welgo, LLC (DBA Severna Health) implements reasonable and appropriate security measures including administrative, physical security, and technical controls to prevent and safeguard any unlawful, unauthorized usage, disclosure and processing of your personal information or any accidental loss or damage, misuse, alteration or destruction of the personal data or information we collect, use or process.

For the data security, protection and integrity of PHI of the User, handled, used or disclosed by Welgo, LLC (DBA Severna Health) is regulated by HIPAA and HITECH Act including the amendments therein as may be applicable and Welgo, LLC (DBA Severna Health) implements the necessary privacy and security rules for the protection of PHI of the User.

In addition to this, we ensure to provide your personal information or PHI on a need to know basis following the minimum necessary criteria limiting access to your personal data or information or PHI to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and are bound by confidentiality restrictions.

The data or information collected via our website is stored in a secure server and we ensure to take periodic backup of such data or information.

Welgo, LLC (DBA Severna Health) last updated its Privacy Policy on 24rd of May, 2023.

Because the Web is an evolving medium, we may change this Privacy Policy to keep pace with new technologies, industry practices, regulatory requirements or for any other reason as and when need arises in which case we shall post the changes to this Privacy Policy on this Site and update the Effective Date of the policy to reflect the date of the changes.

By continuing to use or access this Site after we make any such changes, you accept the Privacy Policy as modified.

The Changes may be material or minor, but our commitment to protect the privacy of website users will continue to remain.

Only when we make material change to our privacy policy, we will post a prominent notice on the website prior to the change becoming effective.

How to Contact Us

If you have any questions, concerns or complaints regarding our Privacy Policy please direct them to our Privacy Officer/ Data Protection Officer at –www.severnahealth.com

You can also write us at:

Welgo, LLC (DBA Severna Health)

Address – 419 4th Street Annapolis, MD 21403 (410) 384-4926, USA.